Simply put, my staff! They have a direct effect on sales, customer satisfaction, and the overall success of my shop. Studies have shown that it can cost up to 18 months’ salary to lose and replace a manager and up to 6 months’ salary to lose and replace an hourly worker. Recruiting new staff is a time consuming and expensive exercise that directly affects your bottom line. I’m constantly putting in the effort to keep them motivated and happy as they are my biggest asset. I tr

Being an entrepreneur with a physical disability, I’m always on the lookout on the latest and greatest technology to allow me to do more and more at the workplace. Some of the innovations that have given me the freedom to do what I do include: STANDING WHEELCHAIR: I would never have even started my business had I not been able to stand. I love looking my customers and employees in the eye when talking to them instead of looking up at them. This allows me to really connect wit